💡Workflow
Optimizing Your Lab-to-Practice Communication
📅 December 5, 2024⏱️ 6 min read
Seamless communication between dental practices and labs is the foundation of successful restorations. Discover strategies for clear case submission, efficient problem-solving, and building lasting partnerships.
Essential Communication Elements
Clear Case Prescriptions
Every case should include:
- • Tooth number and restoration type clearly specified
- • Material selection with shade information
- • Desired delivery date with rush status if applicable
- • Special instructions (contacts, anatomy preferences)
- • Photos showing shade, existing dentition, bite
Digital Submission Best Practices
When sending digital scans:
- • Verify scan completeness before submitting
- • Include opposing arch and bite registration
- • Submit photos separately for shade/contour reference
- • Use lab's preferred file format and portal
- • Confirm receipt within 24 hours
Proactive Problem Resolution
Address issues immediately:
- • Lab contacts practice within hours if scan issues detected
- • Practice responds promptly to lab inquiries
- • Both parties document agreed-upon solutions
- • Photos/scans shared for clarification when needed
- • Follow-up confirms issue resolution
Common Communication Pitfalls
❌ Incomplete Information
Missing shade, material, or delivery date delays production and requires follow-up calls.
❌ Unrealistic Timelines
Expecting 24-hour turnaround without rush designation causes frustration and errors.
❌ Poor Photo Quality
Blurry, poorly lit shade photos make color matching nearly impossible.
❌ Last-Minute Changes
Modifying cases after production starts causes delays and potential remakes.
Keys to Successful Partnership
- ✓Establish single point of contact at practice and lab
- ✓Schedule regular check-ins to review cases and processes
- ✓Provide constructive feedback on completed restorations
- ✓Use digital tracking portals for real-time case status
Experience Seamless Communication
Our digital platform provides 24/7 case tracking and direct technician access
Become a Partner Practice